Refund policy

Last updated 24 March 2025

Our return window

You may return an unused Marqorin piece within 30 days of the day it was delivered. It must be unused, dry, and packed in the original moulded insert and outer carton, which is the only packaging we know survives the return journey. Send it back in a padded envelope and it will arrive as fragments.

How to start a return

Email info@marqorin.com with your order number and which piece you are returning. We will reply within one business day with the return address. Do not post anything back before you have that address — parcels sent to our registered office are refused.

Who pays for return postage

If you changed your mind, you pay the return postage, and we recommend insuring it. If the piece arrived damaged, was the wrong item, or was faulty, we pay and we do not ask for it back.

Breakage in transit

Hand-blown glass travels well when it is packed properly and occasionally breaks anyway. If yours arrives cracked or broken, photograph the piece and the packaging and email info@marqorin.com within 14 days of delivery. We will send a replacement at no cost. Do not post broken glass back to us, and do not throw the packaging away until we have replied — the carrier asks for it.

What is not a fault

Every piece is blown by hand. Small bubbles in the glass, faint striations, slight asymmetry and a variation of a few per cent in capacity or a centimetre in height are characteristics of the process, not defects, and are not grounds for return under our own policy. Cracks, chips, sharp edges and rims that do not sit true are defects, and we replace those.

Refunds

Once a return reaches us we inspect it and email you the outcome the same day. Approved refunds go back to the original payment method within five business days; your bank may take a few days more to show it. Original shipping charges are refunded only where the return was our fault.

Exchanges

The quickest route is to return the unused piece for a refund and place a new order. If you would rather we handled it as a straight exchange, say so in your email and we will arrange it.

Cancellations

If your order has not yet been handed to the carrier we can cancel it in full. Email us as soon as you can with the order number.

Your statutory rights

Nothing in this policy limits any rights you have under the consumer law that applies where you live.

Contact

Marqorin is a trading name of BESTWEAR INTERNATIONAL LIMITED. All returns correspondence goes to info@marqorin.com.